Updated on 08/07/2020

COVID-19 Kelsall Support Network

This page was last updated on Wednesday 8th July 2020.

Health advice

The most up-to-date public guidance is online at www.gov.uk/coronavirus. Telephone 111 for non-emergency assistance and 999 for emergencies only.

If you have symptoms associated with coronavirus, including a new continuous cough and a high temperature, you are advised to stay at home for 7 days if living alone, 14 days if in a shared household. PLEASE DO NOT BOOK A GP APPOINTMENT OR ATTEND YOUR GP PRACTICE.

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Kelsall Support Network

A network of friendly local volunteers has been set up to help anybody in need of assistance with collecting prescriptions, delivering shopping, walking dogs, posting mail, or just having a chat on the phone. If you or somebody you know would benefit from assistance, please don’t hesitate to get in touch with Anne on 01829 751 636 or Humphrey on 01829 752 905.

All details of callers are kept confidential. Your details will not be passed to anyone else without your agreement.

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Kelsall Food Bank

Kelsall Food Bank is supporting people in our community during the Covid 19 crisis. If you are isolated or going through financial hardship due to the corona virus then we are here to help you. Contact Vicky on 0741 800 3747.

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Cheshire West and Chester Council COVID-19 Support Helpline

CWAC has launched a dedicated helpline to provide advice and support to those with existing health conditions or at risk, and who do not have any other support. They can, where necessary make arrangements for food, medicine and social contact. They can refer callers to other council services as necessary and also provide food bank vouchers to those in need.

Telephone 0300 123 7031 (open 8am – 7pm every day), or email enquiries@cheshirewestandchester.gov.uk. Further information can be found at www.cheshirewestandchester.gov.uk/coronavirus.

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Other local support available:

Local charity OPAL (Older People Active Lives), support older people and their carers www.opalservices.org.uk. They can offer a telephone support service, regular phone calls from a volunteer to just talk about things or share experiences. Give Zoe a call, on 07562 619 275 or email her at: zoe.blocksidge@opalservices.org.uk.

OPAL also offers some one to one support [remote] in the use of computers, iPads , smartphones etc. You can book to speak to a volunteer by phoning the organiser Jean Toyn on 07923 425 239.

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Health Information and Doctors Surgeries

All surgeries below encourage remote consultations whenever possible.

If you think you have Covid-19, you are advised to go on https://111.nhs.uk/covid-19/ or call 111. Tests are available through these.

If you have symptoms associated with coronavirus, including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. PLEASE DO NOT BOOK A GP APPOINTMENT OR ATTEND YOUR GP PRACTICE.

Kelsall Medical Centre: Open 8am – 6.30pm Mon-Fri www.kelsallmedicalcentre.org.uk.
Follow signs / instructions on the door. Repeat prescriptions can be ordered online. Tel 01829 751 252.

The medical centre can now see patients at the Church Street surgery and the Old Bank surgery, on Chester Road. You MUST call for telephone triage beforehand.

Please see www.kelsallmedicalcentre.org.uk for all procedures and information.

Tarporley Health Centre: Open 8am – 6.30pm Mon-Fri. Call to book appointments as usual. Order repeat prescriptions online. Tel 01829 733 456.

Tarvin Health Centre: Open Monday 8.30 – 11.30am then 3pm – 6pm. Tues to Thurs 8.30 – 11.30am. Fri 3 – 6pm. Tel 01829 741 410.

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Kelsall Surgery Repeat prescription procedure as of April 6th

Drop Box. The drop box is still operating so you or a volunteer can drop the repeat prescription request into the drop box as normal. Then to collect your completed prescription, remember that you need to access the surgery at the side door by ringing the bell.

Online Access.: You can sign up for the online repeat prescription facility.
The ‘Patient Access’ website needs your unique passcode - Please telephone the surgery first and they will supply you with the necessary passcode to create a new account on ‘Patient Access’. You are then able to register with the website and arrange for repeat prescriptions as normal.
If you live in the village, the prescription will be delivered to Holmes Pharmacy, for you or a volunteer to collect.

Email Requests.: If you're not registered to use the online access, you can now email wcccg.kelsallrepeatscripts@nhs.net

Please bear in mind that the Doctors and staff are extremely busy at this time, so allow plenty of time for your new prescription to be issued.

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Mental Health and Abuse helplines

New Cheshire and Wirral Partnership Mental Health 24/7 Helpline:

  • Note the new number for the Cheshire & Wirral Partnership Mental Health 24.7 helpline:
    0800 145 6485

  • Please call 0800 145 6485 and our dedicated local NHS staff will support you to access the help you need;

  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;

  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0800 145 6485;

  • For non-urgent help and general wellbeing advice, the CWP website contains information and links to resources to support people with anxiety, low mood, and worries relating to the current Covid-19 pandemic www.cwp.nhs.uk

  • For children and young people there is also a dedicated website MyMind.org.uk

Other Mental Health support

Samaritans: 116123 (freephone)

Mind (mental health advice): 0300 123 3393

Domestic Violence / Abuse helpline: 0300 123 7047 or 0808 2000 247

Lots of great information is also available at https://livewell.cheshirewestandchester.gov.uk/

Local Domestic abuse helplines

Cheshire West and Chester - 0300 123 7047, option 2

Halton Domestic Abuse Forum - 0300 111 1247

Warrington Refuge - 01925 243359

If you need support and advice, you can also call Cheshire Police on 101 or the National Domestic Abuse Helpline on 0808 2000 247. In an emergency, where there is a threat to life or a crime is taking place, please call 999.

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Shopping Directory

Several businesses are now offering home delivery and / or contactless collections.

The Kelsall Support Network are also on hand to help deliver prescriptions and food shopping for people who are over 70, at risk or showing symptoms – please contact Humphrey on the number above. All stores below are happy for someone else to collect your order.

If you, or someone you know, are in immediate financial difficulty, the local Kelsall Network can also help with food parcels. Please contact Anne on 01829 751 636 or Humphrey on 01829 752 905; all details are kept confidential.

Holmes Chemist / Pharmacy: Open Mon-Fri 9am – 6pm (closed 1pm – 2.15pm). Sat 9am – 12.30. Delivery service for existing delivery customers and the vulnerable. Your prescription can be collected by somebody else on your behalf. Tel 01829 751 354. For repeat prescriptions, see the surgery’s website, under Patient Info / Medication: Repeat Prescriptions.

Kelsall Co-op: Open Mon-Sat 7am – 10pm, 7 days a week. Limiting customers to 5 or 6 in the store at a time. Gift card available for those isolating by calling 0800 029 4592, then number passed to others shopping for you.

Duttons Butchers: Open Mon-Fri 7am-5.30pm. Saturday 7am -4pm. Closed Sunday. Telephones orders accepted. Tel 01829 751 355 or email shop@duttonsofkelsall.com.

Delamere Stores, CW8 2HU: Open Mon – Sat 7.30am-7pm. Sunday 9am–2pm. Order and collect service available. Home delivery available with 24-48 hours notice. Tel 01606 882 226 or email hello@mylittleplatterco.co.uk. See Delamere Stores Facebook page for products and prices: https://www.facebook.com/delamerestores/.

Rose Farm Shop, Utkinton, CW6 0LP: Now open to customers 8am-6pm Mon to Fri, 8am-4pm Sat, 9am-1pm Sun. Order and collect (email). Home delivery also available. 48 hours notice required for collection / delivery. For a short order, OK to hand in a list at the door. Tel 01829 732 978 or email rosefarmshop@live.co.uk (email preferred).

The Hollies Farm Shop, Little Budworth, CW6 9ES: Open Mon - Sat 8.30am-7pm. Sun 10am-4pm. Free home delivery available on a selection of their pre-made hampers (see website for details - www.theholliesfarmshop.co.uk). Tel 01829 760 414 or email orders@theholliesfarmshop.co.uk.

Briscoes Dairy: Home delivery of dairy & other essentials. Set up an account at www.briscoesdairy.co.uk or phone 01829 740 272. Office Mon-Fri 7am-5pm. Sat 7am-12 noon.


Ocean Wave Fresh Fish and Seafood: Will be in the Kelsall Social Club car park 3.45 - 5pm every Thursday. Pre-orders welcomed. Call Matthew 07788 767 677.

Weetwood Brewery, Kelsall, CW6 0PY: Open Mon – Fri 9am-5pm. Contactless collection available for orders made over the phone. Free delivery on orders over 40. Tel 01829 752 377. Email sales@weetwoodales.co.uk. See www.weetwoodales.co.uk for product list and prices.

Ashton Hayes Community Shop, CH3 8BJ: Open Mon to Fri 7.30 am - 5.30pm. Closed 10am - 2pm on Wednesdays. Tel 01829 759023. (no deliveries)

White Horse, Great Barrow, CH3 7HX: Fresh meat, vegetables and dairy products in stock. Open Tues - Sat 9am - 11am then 5pm - 8pm. Sun 10am - 4pm. Mon 9am - 11am. Tel 01829 741633. Delivery available for those self isolating. Hot takeaway meals also available.

Ashfields Posh Peckers, WA6 9EW (Manley): Free range eggs, organic rhubarb, potatoes, strawberry plants, fresh beetroot, other local produce. Collect from Tarvin Road, Manley or call Elaine 07896 837 016 for delivery.

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Other shops offering delivery to Kelsall area:

Cheshire Farm Fresh fruit & veg boxes, potatoes and potato products for home delivery. See Facebook page or www.cheshirefarmchips.co.uk for product details. Tel 01928 722 622.

Chocolate Geranium Craft Bakery: Delivering free range eggs, Maris Piper potatoes and handmade cakes & puddings. Delivery Thurs/Friday. Tel Lesley on 07941 987 146.

JP Produce, Nantwich: Fresh fruit & veg boxes available for delivery. Call 07393 288 506.

Clem’s Greengrocers, Nantwich: Fresh fruit & veg boxes available for delivery. Order online at www.nantwichvegboxes.co.uk

White Fox Wines: Free delivery of restaurant quality wines for orders of 6 bottles or more. Tel 01244 851 522 or 07967 581 088 or email orders@whitefoxwines.co.uk

Homemadetastyfood.com: Delivery of homemade cakes and bakes. See Facebook page (https://www.facebook.com/HomemadeTastyFood) for menu or tel Jane 01829 760 799 / 07955 194 283.

Sweet Treats: Mother & Daughter baking sweet treats for your pleasure and convenience. Lots of lovelyness baked to order... See Facebook page; 07867 670407.

Tiffin Homebaked Cakes: See Facebook page www.facebook.com/tiffinhomebakedcakes or call Alison on 07525 714642

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Takeway and ready-prepared meal deliveries:

Royal Oak, Kelsall, CW6 0RR: Takeaway service Wed – Fri 4pm-9pm and Sat/Sun 12 noon-9pm. Order by phone and collect from the back door. Tel 01829 752 000. See www.theroyaloakkelsall.com for menu.

Rasoi, Tarporley CW6 9LZ: Indian takeaway (ex Red Fox). Open Tues - Sat 5.30pm - 10pm, Sun 4pm - 10pm. Closed Mon. 01829 730100; www.therasoicheshire.com. Collection only.

White Horse, Great Barrow CH3 7HX: 01829 741633. Takeaways 5pm - 8pm Tuesday - Sat. 12 noon - 4pm Sun. No takeaways on Monday, but shop will be open in the morning. Please call to order takeaway in advance - latest menus available on The White Horse Facebook page (https://www.facebook.com/thewhitehorsebarrow/). Delivery can be arranged for those self isolating.

Tarporley Takeaway, CW6 0HX: Fast food to take away, delivery also available. Sun - Thurs 4pm - 10pm, Fri- Sat 4pm - 11pm. Please call in advance. Tel. 01829 732 032

Sticky Sausage Catering Company, Chester: Home delivery of oven-ready meals. Menu changes weekly, see their Facebook page (https://www.facebook.com/TheStickySausage/) for details. Under 10 miles, minimum order 24, Over 10 miles, minimum order 35. Email thestickysausage@gmail.com or tel 07930 254 849

Dunham Arms Chinese & Thai Takeaway, 01928 723942: check thedunhamarms.co.uk for menu. Card payment over the phone only, collection or delivery, small delivery charge.

The Jade Buddha Chinese takeaway, Sandiway: every day but Tuesday www.jadebuddha.co.uk, 01606 882 477, collection only

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Other things to do while in lockdown:

Book Loan Service

Kelsall Patient Participation Group run the 2nd-hand book sales in the Co-op, with all donations in support of the Wellbeing Hub. They are currently offering a free home delivery service to local residents (max 2 books per person). Contact Emma on 07415 886 569 to arrange.

Dab Hand Puzzles: based in Kelsall, have a wide range of jigsaws for loan or sale. Please see dabhandpuzzles.uk or call Delia on 07803 203617. (Loans also benefit the PPG)


Tarporley Garden Centre, CW6 9EE: Local delivery available from 6 on orders of over 50. Email order requests, including delivery address and contact phone number to tarporley@britishgardencentres.com, and they will call you to confirm. Tel. 01829 760 433.

Morrey’s Nursery, Kelsall, CW6 0SW: Nursery and shop are open. Order via email info@morreys-nursery.com or tel 01829 751 342, they still deliver to Kelsall and invoice for BACS payment.

Reclaimed World, Little Budworth, CW6 9ES: Contactless collection or home delivery available on selected home and garden items. Visit www.reclaimedworld.com for current stock. Email ben@reclaimedworld.com or tel 07584 046 770 to order.

Stonyford Cottage: gardens & nursery offer online order and pickup from the car park, or local delivery. See Stonyfordcottagenursery.co.uk.

Nigel Woodward: local gardener offers: mowing, hedge cutting and general garden maintenance. Please call 0772 406 8989

Hillside Herbs: based in Delamere 07526 132379 or see Facebook page. Local delivery available.

Ians plants & flowers based in Organsdale Farm, regular plant stands at Community Centre, (see regular Facebook posts by Ian Aylward).

Okells Garden Centre: are open see website for details www.okellsgardencentre.co.uk.

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Useful information:

Avoiding scams

Sadly Covid-19 related scams are booming.

Please check out the following sources of information:

If you think you’ve been a victim of a scam, contact your bank immediately and contact Citizens Advice Consumer Service - 0808 223 1133.

This sensible advice is taken from a recent Cheshire West Trading Standards announcement:

Officers warn that criminals are experts at impersonating people, organisations, such as the Council, and the Police. They can contact you by phone, email, text, on social media, or in person. They try to trick people into handing over money, personal information or buying goods or services that do not exist.

Examples of scams include people selling fake products or 'miracle cures' for the virus; mobile phone applications which claim to give you updates on the virus and then lock your phone and demand a ransom; fake home cleaning services; and people offering to do shopping or collect medication, asking for money up front and then disappearing.

The advice is, if you are approached unexpectedly remember to:

  • Stop: Taking a moment to think before parting with your money or information could keep you safe.
  • Challenge: Could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Don’t be afraid to hang up, bin it, delete it or shut the door.
  • Protect: Contact your bank immediately if you think you’ve fallen victim to a scam and report it to Action Fraud (https://www.actionfraud.police.uk/contact-us).
  • You can also report suspicious texts by forwarding the original message to 7726 – which spells SPAM on your keypad.
  • The Police, or your bank, will never ask you to withdraw money or transfer it to a different account. They will also never ask you to reveal your full banking password or PIN.
  • Do not click on links or attachments in unexpected or suspicious texts or emails.
  • Confirm requests are genuine by using a known number or email address to contact organisations directly.